We calculated that 21% of Telephone Operators are proficient in Patients, Emergency Calls, and Customer Service. Theyre also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Telephone Operators that have these skills listed on their resume here:
• Patients, 21% Provided customer service to behavioral patients as well as having constant interaction with Mental Health Professionals.
• Emergency Calls, 9% Answer heavy emergency calls in a professional and accurate manner Handle emergency pages to physicians, commercial and medical businesses
• Customer Service, 8% Provided customer service, dialing procedures, and general telephone information for residential and commercial telephone customers.
• Phone Calls, 7% Base Telephone Operator-Processed incoming/outgoing telephone calls, practiced/processed disaster preparedness drills in accordance to military guidelines.
• Telephone Calls, 7% Answered and directed incoming telephone calls for all campuses within the healthcare system.
• Data Entry, 4% Performed general administrative support including correspondence processing, data entry, mail processing and special projects as assigned.
Responsibilities “patients,” “emergency calls,” and “customer service” are among the most common skills that telephone operators use at work. You can find even more telephone operator responsibilities below, including:
• Communication skills. To carry out their duties, the most important skill for a telephone operator to have is communication skills. Their role and responsibilities require that “receptionists must speak and write clearly when providing information and corresponding with customers.” Telephone operators often use communication skills in their day-to-day job, as shown by this real resume: “position required excellent communication skills, alpha and numeric data entry. “
• Computer skills. Another essential skill to perform telephone operator duties is computer skills. Telephone operators responsibilities require that “receptionists should be adept at using computers.” Telephone operators also use computer skills in their role according to a real resume snippet: “handle incoming calls for multiple companies, dispatch calls, computer and data entry work, resolve client complaints. “
• Customer-service skills. Another skill that relates to the job responsibilities of telephone operators is customer-service skills. This skill is critical to many everyday telephone operator duties, as “receptionists represent the organization, so they should be courteous, professional, and helpful to customers and the public.” This example from a resume shows how this skill is used: “answer customers’ inquiries, screen, or forward calls, providing information, taking messages, or scheduling appointments. “
• Integrity. telephone operator responsibilities often require “integrity.” The duties that rely on this skill is shown by the fact that “receptionists may handle confidential data, especially in medical and legal offices.” This resume example shows what telephone operators do with integrity on a typical day: “committed customer service, with the ability to build relationships, and resolve issues, win customer trust. “
• Interpersonal skills. A commonly-found skill in telephone operator job descriptions, “interpersonal skills” is essential to what telephone operators do. Telephone operator responsibilities rely on this skill because “receptionists should be comfortable interacting with people in different types of situations.” You can also see how telephone operator duties rely on interpersonal skills in this resume example: “strengthened customer service, interpersonal, and organizational communication skills! “
• Organizational skills. Another skill commonly found on telephone operator job descriptions is “organizational skills.” It can come up quite often in telephone operator duties, since “receptionists take messages, schedule appointments, and maintain employee files.” Here’s an example from a resume of how this skill fits into day-to-day telephone operator responsibilities: “general skills customer service skills communication skills organizational skills”