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lllllllllllllllllllJuly 1, 2024

Technical Support Executive

  • Teleperformance
  • Full time
  • 3 months ago
  • Bidar

Job Information

Total no of applicants applied:

0

Job Description

Teleperformance
Bidar, Karnataka
Job Summary
Hi looking for Dynamic candidates to work an International UK & US based Technical process.
JOB DESCRIPTION
Technical Support Executive – Teleperformance
Job Function: Technical Support
Experience: Fresher/6 months experienced
Specialization: Operations
Level: Executive
Location: Indore
Salary: As per industry norms.
Education: Graduate/Undergraduate Candidates with 6 months of International BPO experience.
Interview Process : • 2 rounds of Interview , telephonic. 1st HR round and 2nd Operations round
• If selected then , offer letter would be sent on mail ID and candidate needs to report on the joining in Indore. Interested Candidates contact on below details.
Responsibilities and Duties
• To provide world class service to all small business customers in a customer centric environment
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools
• Assisting customers with inquiries while providing consultative support and recommendations • Document in detail all interactions with customers
• Effectively articulate complex information to a variety of technical and non-technical customers • Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating Qualifications and Skills Responsibilities and Duties
KEY SKILLS: An executive must have the below key skills
• Excellent communication Skills, Convincing skills
• Sound Technical Knowledge of DNS & Web Hosting
• Basic knowledge of Perl, CHI, HTML, Java & e-commerce
• Intermediate knowledge of MS Office suite, include Excel
• Good Customer service, selling & interpersonal Skills.
Qualifications and Skill
s Education: Graduate/Undergraduate Candidates with 6 months of International BPO experience.
Benefits Other Benefits :
• Guest House Accommodation for 15 days
• Train Ticket Reimbursement up to 700 Rupees
• Relocation Bonus(As per the eligibility criteria) Shivasagar Kulkarni
Excecutive | Talent Acquisition Teleperformance
T +91 731 429 7651 Ext. 1442/1229 M +91 7987200209/ 7648936930 Indore, Madhya Pradesh, India
Job Type: Full-time
Salary: ₹204,000.00 – ₹300,000.00 per year
Experience:
• International BPO: 1 year (Required)
Education:
• High school or equivalent (Required)
Location:
• Bidar, Karnataka (Required)
Licence:
• Pan Card or Bank Account and Aadhar Card (Required
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