lllllllllllllllllllJuly 31, 2024

Tech Support Engineer

  • test support engg
  • Full time
  • 3 months ago
  • Pune

Job Information

Total no of applicants applied:


Job Description
Pune, Maharashtra
Job Brief
Role and Responsibilities:
• Provide technical assistance to the customers by performing the following duties:
• Take control of and resolve complex technical and escalated customer problems
• Should have excellent communication & troubleshooting skills.
• Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
• Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
• Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
• Perform routine maintenance of internal services as and when required.
• Ability to analyze, research, and solve technical and unique problems.
• Good in computer science fundamentals.
• Creative, independent, self-motivated, and willing to learn new technologies.
• Prepare accurate and timely reports.
Skill and Requirements:
• Good understanding of QA methodologies and processes.
• Good command of Linux CLI tools – including system administration, data analysis and munging.
• Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
• Proficiency in at least one scripting language python, node, etc.
• Have prior experience in testing back-end systems that involve interaction with multiple restful services.
• Must be able to think proactively; excellent follow-through and attention to detail.
• Knowledge of distributed applications/service-oriented applications is a plus.
Good to have:
• Knowledge of Kibana/ElasticSearch
• Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
• Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
• Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.
Required Experience and qualifications:
• Should have an engineering / BSc / equivalent degree with 1 – 2 years of relevant work experience.
• Ability to work independently and efficiently to meet deadlines and SLAs.
• Ability to promptly answer & support-related tickets, chats, emails and phone calls.
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